It’s not dependent on the site’s opening hours,” Sabrina Amiri said. Its customer service relies on Zendesk Support, Guide, and Chat solutions to provide the best-possible support and information to super-independent users. “Migration was progressively carried out throughout 2018 within our various teams. As leboncoin handles 800,000 new ads each day, the quality control is another key factor. Your feedback has been sent to the team and we'll look into it. Glassdoor has 6 Leboncoin office photos to give you an inside look at what it is like to work at Leboncoin. leboncoin intends to keep on optimizing its customers’ experience and to keep making their lives easier with Zendesk. At the end of 2017, leboncoin implemented Zendesk Support, Guide, and Chat, replacing an open-source ticketing tool that was beginning to show its limitations.“We wanted a single tool to manage interactions with our customers via multiple channels, along with chat, ticketing, and FAQs,” explained Sabrina Amiri, Head of Content and Customer Service at leboncoin. Jobs. Would you like us to review something?

“With Guide, users can get answers independently and faster, no matter what time they log in. Another goal is to keep on automating internal processes and workflow in order to improve productivity.” So many improvements behind the scenes, and leboncoin customers will be the first to benefit.The Zendesk Luminaries program is for leaders in customer experience. 15 juin 2015 - Cache-torchon Linge de maison Var - leboncoin.fr Automation is helping them tremendously. It’s very convenient to integrate a complete, scalable solution without mobilizing technical resources, and all for minimum investment,” Sabrina Amiri added. Search on leboncoin.fr with all functionality available leboncoin.fr Get the detailed page of an item Get the phone number of the seller (convert the image to string) /!\ In 12 years, the online classified ads site has become the sixth most popular website in France, across all categories and audiences, according to 2018 results from Médiamétrie NetRatings. A free inside look at Leboncoin offices and culture posted anonymously by employees. We’ll put you in touch with our network, amplify your stories, and together, we’ll light the way for others in our industry.By continuing to use this website, you consent to the use of cookies in accordance with our Please reload the page and try again, or you can email us directly at Please also send me occasional emails about Zendesk products and services. Redirecting to /profil/9a905246-32d7-4dc4-a315-0801a09a9058/offres/ “They feel like they’re saving time. 6 Leboncoin office photos. Il doit son nom au fleuve qui le traverse. It helps us make the right decisions and improve the customer experience and the organization of our department.”Zendesk has since been adopted by other departments within leboncoin, including its legal team and telemarketing group, which use the system to collaborate with customer service. There is a dedicated team for this task. Discover the restaurant LE BON COIN in La jubaudière: pictures, reviews, the menu and online booking in one clickLE BON COIN - - Maine-et-Loire La Jubaudière 49510 . We received end-to-end support and advice from Zendesk, and the handover was carried out well. Leboncoin est un service de petites annonces qui part d'une idée simple : la bonne affaire est au coin de la rue!
The corporate IT team is also using Zendesk to manage internal tickets. Here For You During COVID-19 NEW! Visitors go there to develop a secondary income stream, carry out their work, find a job, or even to find a guitar, From lost passwords to connection issues, or trouble emailing a seller, leboncoin hoped that by adopting a new and integrated customer service solution, it could continue to actively respond to customer questions and keep up with the heavy volume. Just imagine: every month, as many as 28 million people visit leboncoin—almost half the French population. Moved Permanently. Please describe the problem with this {0} and we will look into it. There is a dedicated team for this task. They also find the layout very user-friendly,” Sabrina Amiri said. dentalhealthweb.info.


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